Browser Requirements for the Web Client

Version 17 ActiveX and HTML Web Client Internet Browser Support

Browser Version
Google Chrome 57 and newer
Microsoft Edge EdgeHTML 14 and newer (Limited Support)
Mozilla Firefox 52 and newer
Mozilla Firefox ESR 52
Microsoft Internet Explorer 11
Apple Safari 9.1.x, 10.0.x, 10.1.x

Be sure to turn off the pop-up blockers; if you have a Google Toolbar added, it will have its own pop-up blocker.

Internet Explorer 11 is supported with the ActiveX and HTML Web Clients. Active X is necessary for scanning through the web client (a paid license added to a users account), or for printing multiple documents. If you don’t need either of these functions, you can choose the HTML option on the log in screen.

To download Active X, you must add to your trusted sites or to your local intranet, and set the security level to medium-low.

Your tech administrator may need to change your browser settings and perform this download.

64-bit Browsers

With version 16, if a 64-bit browser is detected the user will automatically use the HTML Web Client.  Features found only in the ActiveX Web Client will not be available in a 64-bit browser.